Returns and Refunds

We want every customer to feel confident and satisfied with their purchase. If an item does not meet your expectations, we offer simple return and exchange options to help you find a better solution. Whether you received a gift that is not suitable or purchased a product that is not the right choice for you, our support team is available to assist with the next steps.

Customers may request an exchange for eligible products they are not completely satisfied with. We are happy to help you explore alternative options and find another item that better matches your preferences. If you would rather receive a refund, you may return the product according to the available return process.

For refunds, products can be brought to a retail location with the original purchase receipt, or they may be shipped back after receiving approval from our customer service team. Returned packages cannot be accepted without prior authorization, so please contact our support team before sending any items by mail. You can reach us at [email protected] for assistance with your return request.

Please note that return shipping expenses are the responsibility of the customer. Refunds and exchanges do not include reimbursement for the cost of sending products back. Once a return has been received and approved, refunds will be processed according to the original payment method used for the purchase.

When returning items to a physical store, the original payment method may be required to complete a refund. If the purchase was made using a gift card or store credit, any approved refund will generally be provided through the same method.

For orders placed online or through phone assistance, customers should contact our customer support team before beginning the return process. Online purchases, including items that are only available through online channels, may also be returned at a retail location when accompanied by a valid receipt. If a receipt is unavailable, an exchange option may be offered instead.

Orders completed through payment services such as installment providers may have specific return requirements. Purchases made through these services must follow the applicable return procedures, and customers may need to provide proof of purchase along with the relevant payment information when requesting assistance.

For purchases completed through third-party payment platforms, customers should contact our customer care team for guidance. Some payment methods cannot be processed directly through retail locations, so additional steps may be required to complete a return or refund.

Items ordered online and collected through in-store pickup may be returned with proof of purchase at an eligible retail location. Customers may also contact our support team for help with the return process. If proof of purchase is unavailable, an exchange may be provided depending on the circumstances.

Products purchased directly from a store location may be returned according to the applicable return guidelines. Customers should bring their receipt whenever possible to help ensure a faster and smoother process. If a receipt cannot be provided, our team may be able to assist with an exchange option.

All returns require prior approval when shipping products back. Sending items without authorization may prevent the return from being processed. Contacting customer support before mailing your package helps ensure that all required information is provided and that your request can be handled efficiently.

If you receive an incorrect item due to a fulfillment mistake, please contact our customer service team as soon as possible. We will review the order details and help resolve the issue. If the correct replacement item is available, we will arrange shipment without additional product costs. If the item is unavailable, discontinued, seasonal, or no longer offered, a refund for the original purchase amount may be provided instead.

Our goal is to make every return and exchange experience as convenient and straightforward as possible. We appreciate your feedback and are committed to helping you find a solution whenever a purchase does not meet your expectations.